Shipping & Returns
Before we get into specifics, let us be clear on what we think about shipping:
We offer free shipping to all orders from the United States and that are over $300
We do not profit from shipping. Your shipping cost will be the same as UPS/FedEx charges us. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing and location that it is being shipped to.
For shipments to Canada
We do ship to Canada but all duty and customs charges are the responsibility of the customer.
Tracking your Shipment
Once UPS has processed the shipment and has given us a tracking number then we will send the tracking number to you.
All shipping costs incurred by shipping products back to us is the responsibility of the customer.
Email RMA@shopkeylesslocks.com for an RMA number, include your name and address along with your order number. (RMA #'s are valid for 30 days from the date of your original order. The product(s) must be returned to us within the prescribed time) Return your lock(s) to us in resalable condition, and we will refund your purchase price, less your shipping. (Remember to include the RMA# for we can only accept and process returns with an RMA#)
Returns must meet the following conditions:
If conditions 2 or 3 are not met, there is a 35% restocking fee to replace parts, packaging or any other damaged or lost items.
*Morning Industry locks must be unopened and in original packaging when returned to us for a full refund. Morning Industry locks are packaged in such a way that once the plastic packaging seal is broken, the lock is not resalable. Also, orders that have been custom ordered to be keyed alike cannot be cancelled/returned because the package has to be opened in order to rekey the locks to the same key.
*Any Actuators Systems return, applies to both locks and safes, are subject to a 20% restocking fee if returned after 7 days of purchase. Sales are final after 30 days.